Our client, a leading Global IT Outsourcer based in Macquarie Park, currently has an immediate opportunity for a Service Desk Analyst to join their team.
This position is responsible for service to their customers as they contact the Service Desk for technical assistance. As part of your role, the Customer Support Analyst will ask the customer the appropriate questions to determine the severity and the nature of the problem. This information is logged into a service desk management system that will track the incident through to its completion.
To be considered for this role you will need to have:
- Must have Active Directory experience
- Outstanding customer service skills
- Strong technical background, must be able to provide first level troubleshooting support for Microsoft Applications and Windows Active Directory
- Excellent telephone skills with the abililty to deal with all situations and to portray a customer service attitude over the phone
- Excellent problem diagnosis and solving skills
- Service Centre experience preferred
If your skills and experience match the above criteria, please contact Adam Fife on 02 9464 5855 for further information on this opportunity.
Reference Number: 200123918