- Contract role - View to permanent
- CBD Location
- Large, well known organisation
Our client, regarded as a leader in their field, is currently going through a period of growth and as such, require the services of an experienced helpdesk analyst to join their existing team based in the CBD. As the Service Desk Analyst you will: - Resolve IT Help Desk issues at the first point of contact and escalate where necessary
- Log calls and be responsible for prioritizing these calls
- Be responsible to escalate high priority calls to appropriate technical and management staff
- Provide End User Support and Training services
- Provide expertise in the use of corporate systems
- Be responsible for developing and maintaining strong relationships with customers
To be considered for this role, you will have: - Proven experience in developing and maintaining productive relationships with customers and other key stakeholders with the objective to improve business outcomes within a political environment.
- Experience working in an IT focused support environment providing 1st level support.
- Customer service skills including expectation management, conflict resolution, negotiation and persuasion skills both over the phone and face to face.
- Highly developed communication skills in order to communicate often complex information to a variety of audiences.
- Knowledge of the use of Help Desk systems and Customer Contact systems
- A high level of initiative and independence, the ability to establish own priorities and work with limited direction.
- Demonstrable experience working with the Microsoft Suite of products including Office XP and Windows XP.
- Demonstrable experience working with the Microsoft Active Directory to maintain and create user accounts.
- Familiarity with the capabilities of the technical environment.
- Demonstrated problem solving skills and analytical thinking skills.
- Demonstrated skills in providing and developing end user training.
- Commitment to the sharing of technical information.
- Demonstrated ability to work as an effective team member and the ability to input into team processes.
- Experience utilising appropriate help desk metrics and benchmarks.
- Understanding and commitment to IT standards, for example an SOE.
- Familiarity with ITIL
If this sounds like you, don't wait, APPLY NOW. "There is no failure except in no longer trying." - Elbert Hubbard  |