• Temporary
• Immediate start
• Good Salary & Environment SOR

Our client a prominent educational establishment located SOR is seeking an I.T. Service Desk Officer to join their team temporarily.

The core aim of this position is to provide a customer focused, high service quality for a large range of university customers and all supported ICT services. You will be required to provide first-point-of-contact resolution and support services for all clients via telephone, e-mail, instant messaging and in person.

ESSENTIAL

• MUST HAVE IT SERVICE DESK EXPERIENCE
• Experience troubleshooting and resolving computer problems
• Good phone manner/ customer service
• Good time management skills and ability to prioritise tasks
• Strong Windows, Microsoft Office and Outlook technical skills
• Stong analytical, diagnostic, problem solving and escalation skills

DESIRABLE

• Completion of ITIL training in IT service management

If you meet the above criteria and are available for either positions please send your resume to me today at joy@asphar.com.au