Helpdesk - Level 1,
 
My client is in the Software Development industry and develop Applications for their customers that provide specialist services for tracking and booking vehicles. 
 
The Role -
You will be in the Service Delivery team responsible for Level 1 Help Desk issues and incidents.
 
You will troubleshoot issues customers are having using the portal and also incidents on the software.
 
Using a call logging and tracking system you will be responsible for escalating calls to other teams.
 
Requirements   
- Excellent communication skills both written and verbal
- Strong and dependable team player
- Experience in speaking to a wide variety of customers
- Strong Microsoft Office product skills ie Word, Excel etc.
- Strong documentation skills
- Experience in supporting bespoke software
- Experience in supporting customer Level 1 helpdesk calls
- A desire to produce excellent customer service
- Pride in your work
- Responsible and accountable
 
Summary - 
This is an excellent opportunity for an experienced Level 1 - Helpdesk operator to join a fast paced exciting organisation.
 
Please quote Job Reference SYDCSC_CT28365 when applying for this role.