CITRIX expertise urgently required - Customer Relationship Management and Consultancy My client has an opportunity available for an experienced Citrix professional/Citrix Systems Administrator. - Excellent Salary
- Superb Career progression opportunities
- Cutting edge technologies
- Customer focused environment
Qualifications: - Strong knowledge of Citrix products - candidate will be expected to obtain CCEE certification within 6 months of hire if they do not already hold it (or equivalent)
- At least 5 years practical experience on Microsoft server technologies - 2003/2008
- Microsoft certification is desirable as well as any other industry qualifications eg Cisco
- Comprehensive knowledge of the latest PC and Networking technologies with the ability to understand and resolve complex technical issues.
- Experience of working in Enterprise environments
- Excellent problem solving and communication skills
- Exemplary customer service attitude
Day-to-day responsibilities: - Perform in-depth problem analysis and isolate problems of enterprise-wide scope
- Ensure responsive and timely resolution to all customer incidents
- Reproduce, verify, and document customer issues in house when necessary using lab-based equipment.
- Monitor backlog of open cases for assigned customers, provide periodic status reports
- Oversee progress of, escalation team, and engineering team in addressing escalated customer issues; function as point-of-contact for issue management
- Provide Post Incident Review when needed
For further information please email. Please quote Job Reference MELCMC_TB17331 when applying for this role. 
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